In five clear steps, we’ll help you get back into your account — safely, personally, and without any upfront payment.
Easily schedule an appointment through our online calendar. When booking, simply provide some information about your account and situation. This allows us to assess your case in advance and help you more quickly. You’ll have an initial consultation with your personal recovery advisor within 24 hours.
During the intake, we’ll discuss your situation and you’ll receive a clear proposal with costs, approach, and estimated timeframe. Good to know: you never pay upfront; you only pay once your account has been successfully restored.
After your approval, we’ll start within 24 hours. Because we work with an international team of recovery specialists, we can also take action in the evenings or on weekends. We’ll agree on a communication method together, using WhatsApp, Zoom, or email, whichever works best for you.
Sometimes your help is needed, for example, with providing ID or confirming verifications. Your dedicated contact person speaks Dutch and will guide you step by step. Our technical specialists sometimes speak English, but we always ensure clear communication and translation where necessary.
After successful recovery, we will help you to further secure your account: with stronger passwords, two-step verification (2FA), and removing suspicious apps
Together we will take the right first step towards recovering your account.
